Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Quick-Course || Customer Support 101 || Phone/Emails/Chats
Customer Service || Communication Basics
Communication Basics || Verbal or Non-verbal
Communication Basics || Importance of Active listening and Empathy
Customer Service 101 || Phone Etiquette
Phone Etiquette || Responding professionally to phone calls
Phone Etiquette || Tonality/Speaking Clearly
Phone Etiquette || Asking the right questions and listening (on the phone)
Quiz
Customer Service 101 || Email Etiquette 101
Email Etiquette 101 || Email Writing & Response Techniques
Email Etiquette 101 || Email writing- clarity || Professional Emails
Email Etiquette 101 || How to have emails with good structure
Email Etiquette 101 || Email inquiries and complaints from customers
Quiz
Customer Service 101 || Chat Support Best Practices
Chat Support Best Practices || Rules of chat etiquette and professionalism
Customer Service 101 || Handling Difficult Customers
Customer Service 101 || How to handle difficult customer encounters
Customer Service 101 || Learning to say NO to a Customer
Customer Service 101 || How to resolve conflicts and set customer expectations
Quiz
Teach online with
Customer Service 101 || Learning to say NO to a Customer
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock